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As “America’s Global Village,” the Village of Hanover Park has over 80 nationalities and 30 languages spoken in it. The Village of Hanover Park has added a language translation service that can be utilized by residents and visitors to help conduct their day-to-day business with the Village. The use of the translation service will improve communications and enhance the customer service experience for individuals interacting with village employees.
“If a resident is struggling with language proficiency, we want them to feel comfortable about coming to Village Hall and talking with our staff about their issue and then fully understand the answer to it. It benefits both the resident and our employees. “ stated Mayor Rod Craig.
Most of the language translation will be done by interpreters over the phone however video translation is also available for American Sign Language and other specific situations as needed. The company, Voiance, also offers document and on-site translation. The service supplements a current, robust pool of village employees with foreign language proficiency.