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Frequently Asked Questions

The department receives questions from citizens on a regular basis. To address those frequently asked questions, answers have been provided on this page. The questions fall into five topics:


Crime Free Multi-Housing



Impounded Vehicles



Animal Questions

Top of PageQ. I am having a problem with wild animals. Will the police department respond and handle this?

A. The Hanover Park Police Department does not respond to wild animal complaints on private property. Removal of animals from private property is the responsibility of the property owner. Police personnel do not handle complaints regarding wild animals unless there is a clear and immediate threat to public health, safety, or welfare. The police department maintains a list of wildlife removal services. To obtain contact information for these services, contact the police desk at (630) 823-5500.

Crime Free Multi-Housing Program Questions

Top of PageQ. Do I have to attend the training if I only have one unit?

A. Yes.

Top of PageQ. Why is the seminar 8-hours and what will I learn?

A. An explanation of the Village of Hanover Park residential rental ordinance and Crime Free Lease Addendum. Crime Free Addendum samples will be available at the seminar. The Seminar addresses these topics: Background checks , Understanding Crime Prevention , C.P.T.E.D. Concepts , The Application Process , Community Rules/Leases , Active Property Management , Combating Crime Problems and dealing with Non-Compliance.

Top of PageQ. What if I have difficuty to attend one whole session for 8-hours?

A. Some seminars will be split and offered over two (2) evenings.

Top of PageQ. Do I have to attend if I live out state?

A. You will need an agent, manager or designee to attend the training; however, the owner is ultimately responsible and liable.

Top of PageQ. How many seminars do I have to attend if I have more than one unit?

A. You, your agent or designee need to attend one seminar.

Top of PageQ. If I have attended a seminar in another town, will I be required to attend Hanover Park’s training as well?

A. If you have attended a seminar in another town within the last year, you may be exempt from attending Hanover Park’s seminar pending approval. You still must provide a copy of the lease addendum you will be using in Hanover Park and provide the Crime Free Coordinator with a signed letter or certificate from the police department in the town which you attended the seminar.

Top of PageQ. What is a Crime Free Lease Addendum and how do I get one?

A. A Crime Free Lease Addendum is a form that you are required by ordinance to add to your existing lease (similar to a lease rider) that prohibit residents and their guests from engaging in criminal activity. This form must be signed by your resident when they renew their lease. A copy of the lease addendum you use needs to be provided to the Crime Free Coordinator at the training seminar you will be attending or you can e-mail your addendum to Crime Free Coordinator. Note: You are required to use the crime free addendum with all your future leases.

Top of PageQ. Does the ordinance require a criminal background check for rental applicants?

A. Thorough applicant screening is recommended and discussed in the seminar, however, the ordinance does not require criminal background checks.

Top of PageQ. Does the ordinance require me to evict a tenant for one criminal incident?

A.No. The ordinance does require the use of a Crime Free Lease Addendum or similar wording in the body of the lease that makes criminal activity a cause for eviction.

Top of PageQ. Doesn’t the ordinance promote discrimination or profiling?

A. No. The Federal Fair Housing Act, which is discussed during the seminar, has seven protected classes relating to a person’s race, color, national origin, religion, sex, familial status or handicap (disability). A person's behavior is not a protected class.

Top of PageQ. How can I be held responsible for the actions of my tenant?

A. A rental property, regardless of size, is in fact a business operation. While the Village has the power to declare certain businesses a nuisance, it has the right and responsibility to do the same for troublesome rental properties.

Top of PageQ. Will my rental license be suspended or revoked any time a crime happens?

A. No. Rental property that becomes excessive in nature by virtue of the type of criminal activity or amount of nuisance activity (as noted in the ordinance) that impacts the quality of life of a neighborhood will be notified. The owners who actively work with the police department in an attempt to resolve the problem should have no concern. The Village will not automatically suspend or revoke a rental license for a property that has residents or guests, who engage in criminal activity, or that meets the nuisance standard.

Top of PageQ. What happens if I do not comply with the Crime Free Ordinance?

A. By not complying with the ordinance you may subject yourself to being cited by the Village. If a citation is issued you will be required to appear in court and could be subject to fines. A rental license will not be issued until you become compliant with the ordinance.

Top of PageQ. Do I still need to be compliant with the ordinance if I rent to a family member and don’t really have a lease?

A. Yes. You are still required to be compliant because you have a rental license. Although you are not required to have a lease for your property, you will be required to have a lease addendum.

Top of PageQ. Am I able to bring my child to the seminar with me?

A. No, children are not permitted at this seminar. Some of the material presentedat the seminar is not appropriate for children under the age of eighteen (18) who could create a distraction in class.

Criminal Questions

Top of PageQ. From where can I bond someone out?

A. Bond can be paid 24 hours a day in the lobby of the police department. The police department is located at 2011 Lake St. at the Police Headquarters which is approximately 1/2 mile west of Lake and Barrington/County Farm Rd. Cash and credit cards (Mastercard, Visa, Discover and American Express) are the only type of payment accepted. Checks will not be accepted.

Q. Can I visit someone that is in jail at the Hanover Park Police Department?Top of Page

A. No. The Hanover Park Police Department does not have facilities for visitation and because of this limitation, visitation with prisoners is not allowed.

General Questions

Top of PageQ. How do I get a copy of a police report?

A. To obtain a copy of a police report, the requesting person must submit a freedom of information act request form by fax, mail or in person to the police department.

Q. How do a file a complaint against an employee or an officer?Top of Page

A. In cases of minor complaints or questions about a traffic stop, you can call the department and request to speak with the on duty supervisor. In minor complaints, the supervisor will try to answer your questions and concerns. If necessary, the supervisor will take down the information, speak with the officer or employee and get back in contact with you to answer your questions, and bring your concerns to the attention of the officer. For formal complaints, the person filing the complaint must come to the Hanover Park Police Department station and speak with the on-duty supervisor.

Q. How do I send a compliment about an employee or an officer?Top of Page

A. Just as we recognize that conflicts between citizens and agency employees can arise, we also realize that there are times when employees go above and beyond the call of duty. Law Enforcement employees, like everyone else, appreciate it when their good deeds are noticed. Too often they are remembered for the traffic tickets they issue or the arrests they have to make, and not for the thousands of helping hands they extend.

If an officer or employee of this department provides services that you feel they should be commended for, please write the Chief a letter or note to that effect, giving your feelings on what the officer or employee has done that deserves commendation. The Chief will see that it gets to the employee and that a copy is placed in the employee's personnel file. This boosts their morale and encourages them and all other officers and employees of the department to be more positive about themselves and the service they provide.  We are proud of the good relationship we share with the community. You can submit them online or mail them to:

Chief Michael Menough
Hanover Park Police Department
2011 Lake St.
Hanover Park, IL 60133

In 2013 the Hanover Park Police Department initiated a social media initiative.  Through the use of the "MyPD" phone application one can now submit an officer / employee compliment by simply clicking on a few boxes and pressing send on your smart phone.

Top of PageQ. Does the Village of Hanover Park have a severe storm siren or warning system?

A. Yes. The siren activation system for Hanover Park is maintained at the DuComm dispatching center and is an outdoor warning system. It may or may not be heard inside a building. An "all clear" tone is not utilized. If you believe you have spotted a funnel cloud, call 911 immediately. At that time, a weather spotter will be assigned to the area to confirm the sighting, and the siren will be activated.

Q. What do I do if I hear the steady tone from the siren? (Note: A steady tone may change in volume as the siren rotates to and away from the listener as the sirens are mounted on rotating platforms.)Top of Page

A. If you hear a steady tone that lasts for three to five minutes, this tone is the ATTENTION or ALERT WARNING signal. This tone is only used in three instances.

A confirmed sighting of a tornado or funnel cloud aloft, reported by a trained weather spotter, within five miles of any point within the Village of Hanover Park

A confirmed sighting, by a trained weather spotter, of severe winds causing structural damage within five miles of any point within the Village of Hanover Park

The receipt of a tornado warning, issued by the National Weather Service, indicating that the Village of Hanover Park is in the direct path of an oncoming tornado.

In the event of activation of either of these warning signals, residents should move to a place of safety and monitor radio and television stations for additional information including the danger has passed. Please note that there is no siren activation to indicate the danger has passed.

Top of PageQ. What do I do if I hear the wavering tone from the siren? (Note: The wavering tone will rapidly change as the siren rotates. The steady tone should not be mistaken with the wavering tone.)

A. If you hear a wavering siren tone lasting three to five minutes, this is the ATTACK WARNING SIGNAL. The ATTACK WARNING SIGNAL means that an actual attack or missile launch against the United States has been detected and that protective action should be taken immediately. Per federal guidance, "this signal will be used for no other purpose and will have no other meaning."

Q. Does the Village of Hanover Park test the sirens?Top of Page

A. The outdoor warning system is tested monthly in accordance with State and Federal regulations. During this test, the sirens are activated for a brief period of time on the first Tuesday of each month, shortly after 10:00 am.

To ensure the safety of Hanover Park residents, the Village maintains a siren monitoring system that exceeds State and Federal requirements. This system tests the ability of each siren to respond to an activation command. The monitoring system checks each siren daily to ensure the siren is operating properly, without actually activating the siren.

Impounded Vehicle Questions

Top of PageQ. If my vehicle is impounded, what is the procedure to get it back?

A. Vehicles are impounded for various reasons under village ordinance. The most common reason is from an arrest of a driver. The arresting officer will issue a form called Notice of Seizure to the driver which informs the driver why the vehicle was seized. A hold is placed on the vehicle until the penalty is paid. After a seizure occurs, the procedure to get it back is for the owner to come to the front desk of the police department and pay $500 to the clerk. The clerk will issue a receipt to the owner and notify the tow company that the hold is lifted. The owner will then have to go the respective tow company (Arties Towing, Redmon's Towing or Bloomingdale Towing) to get their vehicle. The owner is responsible for paying the tow company the towing and storage fee.

Q. If my vehicle is impounded, how do I appeal the reason it was impounded?Top of Page

A. The owner of the vehicle can have a preliminary hearing for the impoundment within the first 24 hours. The owner will have to come to the front desk of the police department and tell the clerk that they want to have a hearing on the impoundment of the vehicle. The on-duty supervisor will conduct a preliminary hearing with the owner and determine whether the vehicle will continue to be impounded or not. If the owner is denied the return of the vehicle, the owner will then be contacted by the village in the form of a certified letter informing the owner when the hearing on the matter will take place. The owner can still obtain the vehicle back prior to having a hearing in front of the administrative hearing officer by paying the a $500 penalty and all towing and storage costs.

A hearing is held in front of a administrative hearing officer to determine whether the driver of the owner's vehicle was in violation of village ordinance or not. If the administrative hearing officer rules in favor of the village, the $500 penalty stands. If the hearing officer rules in favor of the driver, the $500 is returned to the owner.

Parking Questions

Top of PageQ. How do I dispute a parking ticket?

A. Beginning May 1, 2014, the Village of Hanover Park began utilizing an adjudication process for the mediation of all parking and local ordinance tickets.  If one is a resident of the Village and receives a parking ticket, on the ticket is a hearing date should you wish to be heard in regards to the violation.  Hearings are held at the Village Hall, 2121 Lake Street, Room 214.  Simply report on the date assigned and check in with the clerk.  Please be advised that in accordance with Article XVIII Sec 2-744(D)(4), if one is found liable at a hearing then a $100 court fee will be assessed on top of the initial fine of the ticket.

If one is a Non-Resident of the Village the individual may waive their appearance and submit an affidavit stating the facts or reasons for contesting the ticket.  These forms may be obtained at the Village Hall or at the Police Department front desk.  Please be advised that in accordance with Article XVIII Sec 2-744(D)(4) if the Adjudicating Judge determines one is liable then a $100 court fee will be assessed on top of the initial fine of the ticket.

Q. Does Hanover Park prohibit parking overnight on village streets?

A. Hanover Park prohibits parking overnight on village streets. Overnight parking is allowed on certain streets throughout the village which are posted with signs.

Q. How do I get permission to park my vehicle on the street between 2:00 am and 6:00 am?Top of Page

A. If one has a computer, smart phone, I Pad, or tablet then night parks can be self entered by clicking here. Complete the information as requested.  You will need a valid email address to complete the process, as residents will receive a confirmation email providing information and a confirmation number.  Residents will need this confirmation in the event that a ticket is issued in error.  In the event one does not have a computer or internet access we will be happy to help over the phone.  Simply call (630) 823-5500.

Q. Can I park my vehicle across the sidewalk?Top of Page

A. Except between the hours of 9:00pm on each day of Sunday through Thursday until 7:00am of the following day, and except between the hours of 9:00pm on Friday and on Saturday until 9:00am of the following day, no person shall stop, stand or park a vehicle on any sidewalk or parkway.  At no time shall any portion of any parked vehicle extend into any roadway.

Q. What are the METRA parking regulations and how do I pay?Top of Page

The Village of Hanover Park maintains three Metra parking lots with a combined 832 spaces. Parking lots are located on Lake Street, Ontarioville Road and Liberty Street. Parking regulations are enforced Monday through Saturday 24 hours a day.  Daily Fee parking is only available at the Lake St. and Ontarioville Rd. parking lots.  The current daily fee rate is $1.75.

Monthly permits may be purchased online or in person at the Finance Department at Village Hall located at 2121 Lake St.  Daily fee users can pay at the pay stations located at the west end of the train depot, online or download the Passport Parking Application from Apple App Store or Google Play below.
Link for Android Marketplace Link for Apple App Store

If you do not have a smartphone or internet connection, but want to pay for a daily fee by phone, dial 630-581-2445. 


Traffic Questions

Top of Page Q. Can the Village post a lower speed limit on my street to slow down traffic?

A. Speeding is a problem that plagues many communities including Hanover Park. As such, the Police Department works closely with the community to educate drivers and enforce speed laws in many areas of town. The police use a variety of enforcement techniques that include use of the speed trailer and selective enforcement by the patrol division.
The Village of Hanover Park has posted speed limits that range from 15 to 45 miles per hour. These speeds are based on Traffic Engineering Surveys that take into consideration the roadway conditions, accident records, and the speed of drivers. Drivers are required to know to drive at a safe speed; as defined by the Illinois Vehicle Code. In Hanover Park, the speed limit on all residential streets is 20 mph.
Questions should be directed to the Strategic Enforcement & Prevention Unit at (630) 823-5481.

Q. What are the criteria for putting in a stop or yield sign?Top of Page

A. Many people request stop signs to be installed for the purpose of lowering speeds or improving intersection safety. However, the true purpose of a stop sign is solely to assign right-of-way at an intersection. Information gathered by the department of transportation has shown that stop signs do not reduce speed. As such, when stop signs are installed strictly for the purpose of slowing traffic, the speeds are reduced in the vicinity of the stop sign, but tend to be higher between the intersections as drivers try to make up for delays. The overuse of stop signs may cause general contempt for all traffic control devices, often with tragic consequences. Additionally, installing a traffic signal at a low-volume intersection can significantly increase crashes and delays.

There are two types of stop conditions at any intersection: Two-way Stop (only the minor street is stopped); and Multi-way Stop (both streets, i.e. all four legs, are required to stop). Stop signs should not be viewed as a cure-all for solving all traffic safety problems, but when used properly stop signs are a useful traffic control device, and enhance safety for all roadway users.

Too many signs can lead to ineffectiveness. Motorists often become careless about stopping when stop signs are placed at intersections where they are not really needed. Installing traffic signs where they are not needed can also create traffic congestion, add travel time, and frustrate drivers, and these drivers may become impatient and make unsafe maneuvers.

The use of signs and signals should be restricted to locations where they will be effective. Signs and signals are only effective and should only be used when they meet the following four requirements: (1) fulfill a need, (2) convey a clear, simple meaning, (3) command attention and respect, and (4) give adequate time for drivers to respond.

The Village of Hanover Park is required by law to comply with Federal and State guidelines when installing traffic control devices such as stop signs. For example, multi-way stop signs are installed at an intersection only after a Traffic Engineering study is completed which considers accident history, traffic volumes, speed of traffic, and sign distance problems. The Village of Hanover Park abides by the warrants for placement of traffic control signals as defined by the Illinois Manual for Uniform Traffic Control Devices.

In Illinois, the following warrants must be met prior to installation of a Two-way stop sign:

  1. The intersection of a less important road with a main road where application of the normal right-of-way rule is unduly hazardous.
  2. street entering a through highway or street
  3. An un-signalized intersection in a signalized area.
  4. Other intersections where a combination of high speed, restricted view, and serious accident record (defined by 5 or more collisions within a 12 month period) indicates a need for control by a stop sign.

The following warrants must be met prior to the installation of a Multi-way stop sign:

  1. Where traffic signals are going to be placed soon and the intersection needs a temporary solution to control the traffic.
  2. An intersection that has several crashes (5 or more correctable collisions in 12 months).
  3. When an intersection has the following traffic volumes: (a) the total volume of traffic entering the intersection from all approaches must average at least 500 vehicles per hour for any eight hours of an average day; (b) the combined vehicular and pedestrian volume that enters the intersection from the minor street must average at least 200 units per hour for the same eight hours, with an average delay to the minor street traffic of at least 30 seconds per vehicle during the maximum hour; (c) the 85th percentile approach speed (this is the speed at or below which 85 percent of the vehicles travel on a given roadway) of the major street traffic exceeds 40 miles per hour, and the minimum vehicular volume warrant is 70% of the above requirements.

The following warrants must be met prior to the installation of a Yield sign:

  1. On a minor road at the entrance to an intersection where it is necessary to assign right- of-way to the major road, but where a stop sign is not necessary at all times, and where the safe approach speed on the minor road exceeds 10 miles per hour.
  2. On the entrance ramp to an expressway where an acceleration ramp is not provided.
  3. Within an intersection with a divided highway, where a STOP sign is present at the entrance to the first roadway and further control is necessary at the entrance between the two roadways, and where the median width between the acceleration lane.
  4. At an intersection where a special problem exists and where an engineering study indicates the problem to be susceptible to correction by use of the YIELD sign.
There are also locations where the use of stop signs should be avoided. Every time a stop sign is considered, a less restrictive method such as a yield sign should first be considered. Traffic accidents could be reduced, in some cases, with simple measures like improving visibility by prohibiting parking close to the intersection.

You may reference the Manual for Uniform Traffic Standards for more information. If you have any other questions, please contact the Strategic Enforcement & Prevention Unit at (630) 823-5481.

Top of Page

Q. How does the Village decide where to put in a traffic signal?

A. The purpose of a traffic signal is to assign right-of-way to opposing movements of traffic at an intersection. As such, it may be necessary to install a traffic signal if the traffic volume increases and four-way stop signs do not lessen problems. However, improperly placed traffic signals can cause an increase in traffic accidents, particularly rear end collisions. Additionally, pedestrians can gain a false sense of security from crosswalks and red lights, which may result in an increase in pedestrian accidents.

Before installing a traffic signal at an intersection, traffic engineers have to evaluate the following questions:

  1. Does the volume of vehicles entering an intersection create confusion or congestion?
  2. Is there so much traffic on main streets that it may be dangerous for traffic on side streets to cross? Are accidents the result of this condition?
  3. Is there an increasing demand for pedestrians to cross main streets?
  4. Does the number of school children crossing a busy street create confusion, congestion, or hazardous conditions?
  5. Will the installation of a signal reduce overall congestion?
  6. Does the accident history indicate that a signal will reduce the number of accidents at an intersection?

Traffic engineers use national standards to evaluate an intersection that may need a traffic signal. Properly placing traffic signals will decrease accidents and improve traffic flow.

Questions should be directed to the Strategic Enforcement & Prevention Unit at (630) 823-5481.

Q. Won’t speed humps slow traffic on our streets?Top of Page

A. Speed humps are not recognized by the State of Illinois as an official traffic control device, and as such the Village of Hanover Park does not use them on public streets. Additionally, they would hinder snow removal operations during the winter months.

Questions should be directed to the Strategic Enforcement & Prevention Unit at (630) 823-5481.

Top of Page Q. Can my neighborhood get a “CHILDREN AT PLAY" sign posted?

A. Parents who are concerned about the safety of their children sometimes request that the Village install "Children at Play" signs, believing that these signs will provide added protection to their children near roadways. Posting "Children at Play" signs in residential areas does not reduce vehicle speeds or pedestrian accidents. Most importantly, the use of these signs creates a false sense of security in both parents and children.

Of particular concern is that "Children at Play" signs may suggest to children that it is acceptable to play in Village streets, which could lead to devastating results. And, in the case of a vehicle/pedestrian accident, the pedestrian always loses. It is important to teach children to respect moving vehicles and how to be a safe pedestrian. Most importantly, children should not play in or near roadways.

Questions should be directed to the Strategic Enforcement & Prevention Unit at (630)823-5481.

Q. Can we have a crosswalk at this intersection?Top of Page

A. Crosswalks can either be "marked" with painted lines of white or yellow, or left "unmarked" at an intersection.

The purpose of a "marked" crosswalk is to encourage pedestrians to use a particular crossing. Normally, crosswalks are "marked" at places where there is an abundance of pedestrian movement, at a signal, and where pedestrians cannot recognize a proper place to cross.

However, if "marked" crosswalks are not frequently used by pedestrians, then drivers tend to forget that they exist. As a result, accidents can occur when pedestrians rely on crosswalks to provide them with a safe barrier from traffic. It is important that pedestrians remain attentive and cautious of on-coming vehicles on a roadway before crossing a street, regardless of the presence, or lack of, a crosswalk.

Questions should be directed to the Strategic Enforcement & Prevention Unit at (630) 823-5481.

Q. How does the police department address problems of speeding vehicles?Top of Page

A. Upon receipt of a citizen concern about speeding vehicles, the police department first must determine if indeed there is a speeding problem. Determining if there is a problem is performed by the use of the speed trailer.

The speed trailer is a radar unit housed within a trailer containing the posted speed limit and a display which shows the motorist the speed at which they are currently traveling. The speed trailer logs the speeds and calculates average speeds and vehicle counts. If data indicates that speeding is a problem, several methods of speed-reduction operations may be utilized.

Selective Enforcement is the distribution of police manpower to a target location. Police Officers are assigned to this location in patrol vehicles and will issue citations and/or warnings to drivers for speeding and other traffic violations. Officers must log time devoted and number of citations in each selective enforcement location.

Unfortunately, there is no general solution to the problem of speeding traffic. Often times, the true problem stems mostly from drivers that live in the neighborhood. There will always be drivers that speed through residential a areas, and it is important for residents in a neighborhood to be aware of this issue.

The best answer the Police Department may provide is that parents should always be conscientious of their children when playing near streets and intersections. Children should be educated on street safety and this should continually be reinforced.

Questions should be directed to the Strategic Enforcement & Prevention Unit at (630)823-5481.