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Area Response Team (ART) Program
Child Safety Seat Installation
Community Emergency Response Team (CERT)
Emergency 911
Lock It or Lose It
Neighborhood Watch
Police And Citizens Connected (P.A.C.C)
Red Light Cameras
Safe Home Program
Smart 911
Social Services Resources
Vacation Watch
Victim & Witness Assistance

Top of PageArea Response Team (ART) Program

The Hanover Park Police Department uses a strategy aimed at closer Policing and Community Relations.  This strategy is called Area Response Teams (ART).

ART involves assigning officers as area representatives for one year periods.  Each area also has an assigned supervisor who is responsible for the crime that occurs and the officers assigned to the respective area.

Prior to the implementation of ART, officers were assigned to an area for only six weeks.  By creating long term area assignments, the officers will now become more familiar with the residents, offenders, and overall problems in their respective areas.

Each area has four total officers assigned.  Two for the Day shift and two for the Night shift.  Residents are encouraged to call your Area Officers with any problems or concerns occurring in your neighborhood.  This does not replace the 9-1-1 Emergency Telephone System.  If you have an emergency, dial 9-1-1.

Residents also have the opportunity to meet with all four area officers quarterly throughout the year.  Remember, community policing means all of us working together to improve your neighborhood.  The Area Response Meetings take place at the Hanover Park Police Headquarters in the Community Room which is located at 2011 Lake Street.  Follow us on our Facebook page to receive the latest news.

ART Meetings for 2018 will take place as follows: 

Area 1 - 6:00 PM - January 18th, April 19th, July 19th, & October 18th
Area 2 - 6:00 PM - January 15th, April 16th, July 16th, & October 15th

Area 3 - 7:30 PM - January 17th, April 18th , July 18th, & October 17th
Area 4 - 7:30 PM - January 18th, April 19th, July 19th, & October 18th
Area 5 - 6:00 PM - January 17th, April 18th , July 18th, & October 17th
Area 6 - 7:30 PM - January 15th, April 16th, July 16th, & October 15th

Click on each of the links below to view the ART program brochures for each Area.

Top of PageChild Safety Seat Installation


The Hanover Park Police Department offers child safety seat installation by appointment only Monday-Friday 8:00AM-4:00PM. The safety seats will be installed according to manufacturer's direction and a removal and reinstallation procedure will be demonstrated by the technician. The technician will also check for manufacturer's recall and product updates.

Prior to requesting an installation, the seat/vehicle owner should check the seat for its expiration date; only unexpired seats will be installed. Owners should also bring all manufacturer's documents and instructions with them to the appointment. About an hour should be allotted for each child safety seat installation.

For a Child Safety Seat installation appointment call (630) 823-5481.

The Police Department has technicians on staff who have completed the U.S. Department of Transportation National Highway Traffic Safety Administration’s National Child Safety Passenger Safety Certification Training Program and are certified to install child safety seats under the Child Passenger Protection Act (65 ILCS 25/1). All certifications have been achieved through Safe Kids Worldwide.

The Act states, in part:

Effective January 1, 2012 all passengers, regardless of age or location in the vehicle, will be required to be secured in a seat belt or an appropriately approved child restraint system. Any person transporting a child under the age of 8 years shall be responsible for securing that child in an appropriate child restraint system, more commonly called a child safety seat. The parent or legal guardian of the child under the age of 8 years shall provide a child restraint system to any person who transports his or her child. A child weighing more than 40 pounds may be transported in the back seat of a motor vehicle while wearing only a lap belt if the back seat of the motor vehicle is not equipped with a combination lap and shoulder belt.

For a complete copy the Child Passenger Protection Act click here.
Child Safety Seat Installation Fees
Residents of Hanover Park:     No charge
Non-residents:          $35
Court ordered installations:          $100

Payments for the Child Safety Seat Installation can me made:

  • Online through Illinois EPAY
  • At Village Hall, 2121 Lake Street
  • Submitting a check or money order to the Child Safety Seat Technician

For a printable brochure outlining the requirements for the Child Safety Seat click here.

Top of PageCommunity Emergency Response Team

Logo - CERT

CERT, or "Community Emergency Response Team," is an organization of volunteers trained to assist police, fire, and other first responder professionals in locating, treating, and sheltering victims of natural and man-made disasters. The Department of Homeland Security and the Federal Emergency Management Agency (FEMA) have been working with local municipalities by providing training materials and funding assistance. One aspect of CERT is educating the
public on how to reduce the risks of personal injury and property damage during times of crisis.

If you are interested in joining CERT, please contact Support Services at (630) 823-5511.  You may also download the CERT Training Application by clicking here. The Village of Hanover Park has no scheduled CERT classes at this time.


CERT workers in a field CERT workers in a field

Top of PageEmergency 911

If a police or fire emergency arises, or you need an ambulance, call 911, which will connect you with DuComm which is the dispatch center for Hanover Park and is located in Glendale Heights. A police officer will be sent to your location. If you want to report a non-emergency such as traffic accidents, parking violations, stray dogs, or bicycle theft, also call 911.

The Hanover Park Police Department uses the emergency 911 phone system to dispatch all calls for service. You may dial 911 for service 24 hours a day, seven days a week. A specially-trained dispatcher will answer your call. The dispatcher will ask for information and send needed emergency personnel.

The proper way of making a 911 call is to call from a safe place. You should attempt to get away from any source of danger (fire, gas, etc.). You can call from a neighbor’s house or a pay phone. The call is free. Stay calm and speak clearly and slowly to make sure you get the help you need. Answer all questions that may be asked by the emergency dispatcher. If you have a cellular phone, be certain to give your location and call-back number. Listen for instructions. Do exactly as the dispatcher says. Stay on the line; don’t hang up until you are told to do so.

You should teach your children how to make 911 calls. Make sure they never make prank calls. Tell children that making fake 911 calls puts peoples’ lives at risk. It is also against the law. Understanding when to call should be explained for all kinds of situations that the child may confront. Also teach your children to know their full name, address, and phone number. Teach them to follow all instructions.

Just a reminder--any calls for service that are needed by the public, call 911 too--it’s not just for emergencies in Hanover Park. An officer or Community Service Officer will be dispatched to the location of the problem. If you require further information on emergency 911, you may call the Hanover Park Police Department desk at (630) 823-5500.

Top of PageFingerprinting

As a service provided to the residents of Hanover Park, the Police Department will provide fingerprinting services to any citizen of Hanover Park on required State or Federal forms that are needed, except those for concealed carry firearm licensing purposes.  In order to become fingerprinted on required forms, bring the blank fingerprint card and proper identification to the Police Department lobby.

A Community Service Officer will assist you and fingerprint you in the front lobby of the Police Department. This service is offered seven days a week from 8:00 am to 10:00 pm. For further information you can contact the Hanover Park Police Department desk at (630) 823-5500.

Top of PageLock It or Lose It

Lock it or Lose it is a program intended to remind residents that many property crimes can be prevented simply by locking home doors, garage doors, windows and vehicle doors.

Top of PageNeighborhood Watch

The Neighborhood Watch is a community-based program working with the Crime Prevention unit.  Neighborhood Watch is “… one of the most effective and least costly answers to crime,” according to the National Crime Prevention Council.  It is citizens working together with law enforcement to reduce crime and victimization in their community.  The responsibility of  preventing crime must be shared equally by law enforcement and private citizens. 

The Hanover Park Police Department’s primary goal is to help improve the safety and quality of life within the Village of Hanover Park.  In order to achieve this goal, the Hanover Park Police Department continuously takes “zero tolerance” enforcement action against gangs, illegal drugs and other crimes. The Hanover Park Police Department is encouraging all residents to assist the police department with this goal by becoming a Neighborhood Watch block captain.

Neighborhood Watch is a program that encourages members of the community to join with law enforcement to prevent illegal activity in their neighborhoods.  A Neighborhood Watch group usually consists of a group of residents who reside near one another. Citizens are taught how to decrease the chances of being a victim of a crime and how to report suspicious activity. Members of a Neighborhood Watch group get to know their neighbor’s routines, vehicles and other habits or information which helps residents to recognize any suspicious or criminal activity.   

The block captain is responsible for organizing and facilitating meetings, recruiting new members and serving as a liaison to the police department.  The Hanover Park Police Department is encouraging residents to get involved and become a block captain. 

If residents have any interest or questions about becoming a block captain please contact the Hanover Park Police Department Neighborhood Watch Hotline at (630) 823-5635 or email Neighborhood Watch

 Click here to view the "Starting your Own Neighborhood Watch Group" flyer


Top of PageRed Light Cameras

Each year, too many families are destroyed by intersection crashes caused by running red lights.  Sadly, the victims are often occupants of other vehicles and sometimes even pedestrians who happen to be in the intersection.

Red Light CameraProtecting our community is the number one objective of the Village of Hanover Park.  We are pleased to announce the implementation of red light cameras within the Village.  This new state-of-the-art system is designed to help us encourage safer driving habits.

Our first and foremost intention with this program is that it can help us save lives.

Our police officers can’t enforce traffic laws everywhere, all the time.  But by utilizing these cameras it will help us keep our intersections safer 24 hours a day, 7 days a week.  The entire system is funded by the violators.

We at the Village Of Hanover Park are encouraging you to respect the rules of the road and keep everyone safe.  Please support us and our new red light camera system in making this program a success.

In just a split second, you can make the decision to stop at a red light....and, potentially save a life.

Hanover Park’s new state-of-the-art red light traffic cameras will help keep our kids – and our community – safer.  Our red light program aims to…..

  • Increase traffic safety by improving driver behavior
  • Decrease intersection crashes and injuries
  • Enhance public safety 24 / 7
  • Enable law enforcement to focus on other missions and responsibilities.
  • Ensure the entire red light camera program is violator funded.

To view the Village's Red Light Camera Ordinance, click here  Click here to view website auto traffic enforcement information. 

Current Red Light Camera Locations:
  • Barrington Road and Route 20 Lake Street

Top of PageSafe Home Program

The Hanover Park Safe Home Program is an intervention strategy, the goals of which are to identify gang membership or potential gang membership at an early stage, educate parents as to the warning signs of gang involvement, identify resources for parents to use, increase communication between parents and the Police Department. A referral will be made to the Social Worker with the Hanover Park Police Department if officers locate indicators of gang involvement.  The Police Social Worker will provide information regarding gang intervention strategies and additional resources for parents. The Social Worker will follow-up with both the juvenile and the parent in individual counseling sessions.

Click here to view the Safe Home Program brochure (English)   Click here for the Safe Home Program Resource Guide (Spanish).

Top of PageSmart 911

Smart911 is a free service that gives 9-1-1 the tools to keep you and your family safe. It is 100% private, secure and endorsed by public safety providers.  

The Internet has changed the daily way of life for millions. Mobile phones and other communications technologies are wide spread and have outpaced landline phones as the way we communicate. Today's devices are personal and portable. They are always with you and always on. They are uniquely yours.

Smart911 was created by leaders in the fields of mobility and safety software with the firm belief that providing call takers and first responders with timely, supplemental call data can help speed and enhance the effectiveness of an emergency response. This can be done on today's technology and infrastructure with even more possibilities on tomorrow's infrastructure.

Citizens can sign up to provide emergency responders with critical information by simply going to the website, , and registering securely.  Once registered, if the need arises and you call 911, the dispatcher will see the important information and will have the ability to alert Police, Fire, or EMS Services of your location and the critical information that you provided.


Top of PageSocial Services Resources

The Village of Hanover Park employs a full-time social worker to provide services to Hanover Park residents who have been referred through the Police Department or Village. These services include crisis intervention, clinical assessments, short-term counseling, advocacy, and referrals.

When faced with a crisis, people often recognize that professional help is needed, but may not know where to obtain appropriate services. The Social Services Unit offers individuals and families the opportunity to work through difficulties. All services are free and confidential.


Agency/Service Phone Number
Low-cost Counseling Services  
Bloomingdale Township Youth Services (630) 893-6685
Elgin Family Services (847) 695-3680
Hanover Township Youth and Family Services (630) 483-5799
Kenneth Young Senter (847) 524-8800
Metropolitan Family Services (630) 784-4800
Wayne Area Youth & Family Services (W.A.Y.S) (630) 231-7166
Financial Assistance and Food Pantry  
Hanover Township (630) 540-9085
Schaumburg Township (847) 884-0030
Bloomingdale Township (630) 529-9993
Wayne Township (630) 231-7173
Domestic violence counseling, shelters, assistance, and court advocacy  
Community Crisis Center (847) 697-2380
Family Shelter Service (630) 469-5650
W.I.N.G.S Safe House (847) 221-5680
Crisis lines  
Community Crisis Center (847) 697-2380
DCFS Child Abuse Hotline (800) 25-ABUSE
DHS Elder Abuse Hotline (866) 800-1409
DuPage County Crisis Intervention Unit (630) 627-1700
National Suicide Prevention Lifeline (800) 273-8255
Northwest Center Against Sexual Assault (888) 802-8890
Twenty-four hour emergency psychiatric assessments  
Ecker Center Psychiatric Emergency Program (847) 888-2211
DuPage County Access Crisis Center (630) 627-1700
Homeless Shelters  
DuPage County PADS (630) 682-3846
Elgin PADS (847) 608-9744
Journeys PADS (847) 963-9163

If you are in need of any other referrals or more information, contact the Social Services Office at (630) 823-5579.

Click Here to obtain a copy of the Social Services Brochure

Top of PageVacation House Watch Program

The Hanover Park Police Department conducts a vacation house watch program. Residents leaving their home on vacation or for extended periods of time can contact the front desk and provide information so the department is aware of their absence. You will need to provide your name, address, and phone number, along with the dates you will be leaving and returning. Also needed will be emergency contact information of someone who has information on your whereabouts and the premises. For further information contact the Hanover Park Police Department desk at (630) 823-5500.

Top of PageVictim And Witness Assistance

If you are a victim or a witness on a criminal case that occurred within the Village of Hanover Park, you may be entitled to victim/witness assistance provided through the State’s Attorney’s Office of the appropriate county. For further information in Cook County call (847) 818-2326 or in DuPage County call (630) 407-8008. In addition if you are victim of a violent crime, you can obtain compensation through the Illinois Attorney General's Office.

U.S. Immigration and Customs Enforcement (ICE) Victim Notification Program

The U.S. Immigration and Customs Enforcement (ICE), Homeland Security Investigations (HSI), is committed to protecting the public and ensuring that the rights of victims are carefully observed.  HSI administers the Victim Notification Program which allows eligible victims and witnesses to obtain reliable and timely information regarding a criminal alien's release from custody.  However, victims and witnesses are required to register with ICE in order to receive notification of a criminal alien's release.  Listed below is a universal resource locator for the HSI Victim Notification Program.  Simply click here and you will be transferred to a number of valuable victim services programs provided by ICE.