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1. When does hydrant flushing take place?

Hydrant flushing usually happens at the end of August to mid-September of each year; flushing takes place between 6:00 am and 2:00 pm. Watch for signs posted in your neighborhood advising of the exact days. Visit our website for more information and the schedule by area.

2. Why are hydrants flushed?

Hydrants are flushed to circulate fresh water. Most municipal water systems perform annual hydrant flushing to ensure delivery of the best water quality.  

Tap water may be discolored in your immediate area during flushing. Run water for a few minutes and make sure it is clear before using. Be sure to check the water before washing clothes, as sediment in the water may stain clothing.

3. What can I do to prevent my pipes from freezing?

If you are leaving town for an extended time period during the winter season, it is recommended that you leave your furnace thermostat set at a minimum of 50 degrees while you’re away. If this is not possible, you should have your water turned off outside at the B-box by the Public Works Department. Contact the Water Billing Department at 630-823-5600 to schedule an appointment.

4. I’m experiencing low water pressure, what can I do?

If you experience low water pressure throughout the entire residence and it occurred suddenly, you should check the valves located on each side of the water meter and verify they are completely opened. These valves may be partially closed by children playing, or if a contractor was working on the system.

If the low pressure has occurred over time and is noticeable at only one or two faucets, try cleaning out the aerators on the faucets in question. Simply unscrew the aerator from the faucet, remove the pieces, and rinse water backwards through the aerator.

5. There is a dead animal in the street, what should I do?

The Public Works Department will only remove dead animals on public property (curb, parkway, sidewalk, or street). Property owners are responsible for disposal of dead animals on private property. Dead animals may be bagged and disposed of with your regular trash.

If you have nuisance wildlife on your property, please contact a private animal control service.

6. If my sanitary sewer backs up, who should I call?

Homeowners are responsible for the proper care and maintenance of their sewer service line beginning at the house and up to where it connects with the Village sewer main. Should a sewer blockage occur Monday through Friday, between the hours of 8:00 am to 4:30 pm, contact the Public Works Department at (630) 823-5700, a village representative will come to your home and determine the location of the problem. After hours, call the non-emergency Police Department at 630-823-5500.   If the problem is a blockage in the Village main line, a Village crew will be dispatched to clear the obstruction. If not, you will be advised to call a Village licensed plumber to rod (clear) your homes sanitary sewer service line.

7. Is your street light out, flickering or just not working properly?

Please report it to the Engineering Department at 630-823-5651.  If calling after hours, please leave a voice mail and include address or location.