Create an Account - Increase your productivity, customize your experience, and engage in information you care about.
Show All Answers
Work authorized by a permit must begin within six months of the date of the permit and be completed within one year of permit approval. Work extending beyond these time frames requires the issuance of a new permit. For more information about construction and building permits, please contact the community development department.
The bond provides an incentive to complete the work in the manner it was approved and to have the work inspected as required. A $35 fee will be deducted from the bond for each failed inspection. Please contact the Community Development department for further information.
The Community and Economic department will begin processing the refund as soon as the final inspection is approved. Generally, it takes three to five weeks for the refund to reach you. You may contact the Department for more information.
JULIE stands for "Joint Utility Locating Information for Excavators." Upon receiving your call, JULIE will visit your property and mark the location of non-Village underground utilities. You may call JULIE toll free at 800-892-0123.
The Village Engineering Department and Public Works Department will locate underground Village utilities including sewer and water mains and electrical cables for street lights. For further details, you may contact these departments at: contact Engineering Department or contact Public Work Department
Yes. Anyone, other than the property owner, who is doing work on a project requiring a building permit, even without compensation, must be registered and bonded as a contractor. Please contact the Community Development department for more information.
A "stop work" order is issued for jobs that are not being completed in accordance with the approved plans or for jobs that were started without a permit. Please contact the Community Development department for further information.
Be sure to obtain permission from the Community Development department prior to making any changes to the approved permit plans. For more information, please contact the Department.
The permit placard should be displayed in a window of your home so it is visible from the street. Please contact the Community Development department for more information.
You can find the list of inspections in the handouts and on the permit. You may contact the Inspectional Services for further information.
The plan review fee covers the cost of reviewing the plan for compliance with village codes. The permit fee covers the cost of inspecting the improvement. Please contact the Inspectional Services for more information.
Fill out a Freedom of Information Act (FOIA) request at the Clerk's counter at the Village Hall. If a Plat of Survey is not on file or your existing Plat of Survey is out of date, you can hire a Professional Land Surveyor to assess your property and generate a new Plat of Survey.
To find a list of the permitted uses for any zoning district, visit the Allowable Uses table in the Municipal Code where P stands for a Permitted Use and S stands for a Special Use.
See Section 110.5.8 for permitted uses in the B1 (Convenience Shopping) zoning district and Section 110.5.9 for permitted uses in the B2 (Local Business) zoning district.
Note that uses designated as a Special Use require additional staff review and board approval to allow. Please see the Special Use Development Application if your proposed use is designated as a Special Use (S) in the zoning district you reside.
DuPage County Services offers a Single Family Rehabilitation Program, funded by the CDBG program (through the Federal Department of Housing and Urban Development). CDBG funds are available to residents of DuPage County who meet certain income threshold levels. For more information, visit http://www.dupageco.org/clientservices/.
Water Bills are always due on or before the 21st of each month regardless of the day of the week it falls on.
Water bills are issued and mailed every month on the 1st of each month.
When payment in full was not received by the 21st of the month, a 10% penalty is added to the account and a termination notice is sent out ( on the 22nd of each month) with the updated amount now due, and a secondary due date equal to the 34th day from the bill being issued.
If your payment was received by the Village after the 21st, your notice was printed and already in the mail when your payment was received.
The quickest and easiest way to verify your account balance is to log into your water account at the Village's Website (hpil.org) and check your balance. You are also able to view past bills and make payments here as well. You will need your account number and the name on your account. Both as found on your bill.
If you have not yet made your payment, remit payment before the due date on the Termination Notice to avoid further penalties and service interruption.
All residents selling their home in Hanover Park need to purchase a Transfer Tax Stamp prior to the closing.
The Homeowner, the realtor, or the lawyer must call the Finance Department at 630-823-5790 at least 3 business days prior to the closing to request the Stamp. ( no walk in requests will be honored) When purchasing the stamp, you will need the PTAX-203 form, the Village of Hanover Park's Real Estate Transfer Tax Declaration form and the original deed.
You can pay for your parking ticket:
In person in the Finance Department during normal business hours
By check or money order by mail (payment is not considered made until it is received by the Village) Please include a copy of the citation, or reference the citation # on the check or money order
In the payment drop box outside of Village Hall by check or money order. ( please include a copy of the citation, or reference the citation # on the check or money order)
Online at the Village's website (hpil.org) MC, Discover, or AMEX only. Convenience Charges do apply.
Payments are not accepted by phone
If burned, handle with extreme care and as little as possible. Attempt to encase each crisp sheet in plastic wrap in order to salvage as much as possible. Take everything to your local bank for advice regarding replacement.
Any food, beverages and/or medications exposed to heat or smoke should not be consumed. Medication especially, can change strength by exposure to heat. Please check with your doctor first before taking these medications.
If food was in a tightly closed or sealed container, or in airtight refrigerators or freezers, they may be salvageable. It is cheaper to replace the material than to jeopardize you or your family’s health by taking a chance. If in doubt, throw it out!
Sometimes there is a residual smoke odor from a small fire that is annoying and lingering. Short of a good cleaning of everything in the house, you can place small saucers of household vanilla, wine, vinegar or activated charcoal about your home to help absorb these odors. Remember that the smoke is also inside the heating and cooling duct work and you get a fresh blast every time your air system is turned on.
If insured, consult your insurance company for assistance. If the odor does not go away in about a week, you may, and probably should, call a janitorial supply or cleaning service specializing in restoration of fire damaged property (refer to your yellow pages, under Fire and Water Damage Restoration). They have the equipment to scrub out the duct work and deodorize everything in the house.
Yes! In fact, most of you live in several units of local government, such as a county, township, school district, special taxing districts, and a village.
A county is an administrative unit of government responsible for transportation, environmental protection, and taxation for all or part of a major part of a metropolitan area. Many counties have taken on new responsibilities of an urban character, often in response to federal grant programs and regulations and unfunded state mandates.
A township is an administrative unit of government six miles square containing 36 sections, each of one-square mile. Its government has three prime responsibilities:
Additional responsibilities can include:
All municipalities in Illinois are either cities or villages. Most municipalities operate under a standard aldermanic-city form or trustee-village form. There are simple variations possible under these standard forms, such as the number of members of a legislative body, the terms of office, and minority representation. The State statutes also provide three more complicated variations which may be adopted by cities or villages desiring the possible advantages which each has to offer. These variations are:
Each form provides its own rules for the selection and type of officers, their powers and responsibilities, and the general operations of government. Read more about the forms of municipal government.
Click here to be bought to the Human Resources Department Employment Opportunities page. Once you are on this page, click on the job/position that you want to apply for and then click on "Apply" in the top right corner of the job posting.
No, the Village of Hanover Park utilizes an online applicant tracking system "NEOGOV" that does not offer the option to print off a blank job application. Only an online electronic job application exists. Please visit the Human Resources page, click on "Job Opportunities", next click on the job/position that you want to apply for, then click on apply in the top right corner. This will bring you to our online job application. If you need assistance creating a username and password, logging in, or completing the application, you can contact the applicant support number at 855-524-5627.
No, the Village does not have a residency requirement.
No, the Village does not require any of our candidates to take a Civil Service exam. Some positions will require a skills related test to be completed if a candidate is identified as a top candidate for the position. Our Police Officer and Firefighter candidates are required to take a written exam after they meet all of the application requirements.
The Hanover Park Police Department does not respond to wild animal complaints on private property. Removal of animals from private property is the responsibility of the property owner. Police personnel do not handle complaints regarding wild animals unless there is a clear and immediate threat to public health, safety, or welfare. The police department maintains a list of wildlife removal services. To obtain contact information for these services, contact the police desk at 630-823-5500.
Learn how to deal with coyotes.
Yes, you have to attend a training session.
An explanation of the Village of Hanover Park residential rental ordinance and Crime Free Lease Addendum (PDF). Crime Free Addendum samples will be available at the seminar. The Seminar addresses these topics:
Some seminars will be split and offered over two evenings.
You will need an agent, manager or designee to attend the training; however, the owner is ultimately responsible and liable.
You, your agent or designee need to attend one seminar.
If you have attended a seminar in another town within the last year, you may be exempt from attending Hanover Park’s seminar pending approval. You still must provide a copy of the lease addendum you will be using in Hanover Park and provide the Crime Free Coordinator with a signed letter or certificate from the police department in the town which you attended the seminar.
A Crime Free Lease Addendum (PDF) is a form that you are required by ordinance to add to your existing lease (similar to a lease rider) that prohibit residents and their guests from engaging in criminal activity. This form must be signed by your resident when they renew their lease. A copy of the lease addendum you use needs to be provided to the Crime Free Coordinator at the training seminar you will be attending or you can email your addendum to Crime Free Coordinator. Note: You are required to use the crime free addendum with all your future leases.
Thorough applicant screening is recommended and discussed in the seminar, however, the ordinance does not require criminal background checks.
No. The ordinance does require the use of a Crime Free Lease Addendum (PDF) or similar wording in the body of the lease that makes criminal activity a cause for eviction.
No. The Federal Fair Housing Act, which is discussed during the seminar, has seven protected classes relating to a person’s race, color, national origin, religion, sex, familial status or handicap (disability). A person's behavior is not a protected class.
A rental property, regardless of size, is in fact a business operation. While the Village has the power to declare certain businesses a nuisance, it has the right and responsibility to do the same for troublesome rental properties.
No. Rental property that becomes excessive in nature by virtue of the type of criminal activity or amount of nuisance activity (as noted in the ordinance) that impacts the quality of life of a neighborhood will be notified. The owners who actively work with the police department in an attempt to resolve the problem should have no concern. The Village will not automatically suspend or revoke a rental license for a property that has residents or guests, who engage in criminal activity, or that meets the nuisance standard.
By not complying with the ordinance you may subject yourself to being cited by the Village. If a citation is issued you will be required to appear in court and could be subject to fines. A rental license will not be issued until you become compliant with the ordinance.
Yes. You are still required to be compliant because you have a rental license. Although you are not required to have a lease for your property, you will be required to have a lease addendum.
No, children are not permitted at this seminar. Some of the material presented at the seminar is not appropriate for children under the age of 18 who could create a distraction in class.
Visit the Training Classes page here.
Bonds can be paid 24 hours a day in the lobby of the Police Department. Cash and credit cards (MasterCard, Visa, Discover and American Express) are the only type of payment accepted. Checks will not be accepted.
No. The Hanover Park Police Department does not have facilities for visitation and because of this limitation, visitation with prisoners is not allowed.
Visit our Domestic Violence page for information.
To obtain a copy of a police report, the requesting person must submit a freedom of information act request form (PDF) by fax, mail or in person to the Police Department.
In cases of minor complaints or questions about a traffic stop, you can call the department at 630-823-5500 and request to speak with the on duty supervisor. In minor complaints, the supervisor will try to answer your questions and concerns. If necessary, the supervisor will take down the information, speak with the officer or employee and get back in contact with you to answer your questions, and bring your concerns to the attention of the officer. For formal complaints, the person filing the complaint must come to the Hanover Park Police Department station and speak with the on-duty supervisor.
Just as we recognize that conflicts between citizens and agency employees can arise, we also realize that there are times when employees go above and beyond the call of duty. Law Enforcement employees, like everyone else, appreciate it when their good deeds are noticed. Too often they are remembered for the traffic tickets they issue or the arrests they have to make, and not for the thousands of helping hands they extend.
If an officer or employee of this department provides services that you feel they should be commended for, please write the Chief a letter or note to that effect, giving your feelings on what the officer or employee has done that deserves commendation. The Chief will see that it gets to the employee and that a copy is placed in the employee's personnel file. This boosts their morale and encourages them and all other officers and employees of the department to be more positive about themselves and the service they provide. We are proud of the good relationship we share with the community. You can submit them online or mail them to:
Chief Michael MenoughHanover Park Police Department2011 Lake StreetHanover Park, IL 60133
Yes. The siren activation system for Hanover Park is maintained at the DuComm dispatching center and is an outdoor warning system. It may or may not be heard inside a building. An "all clear" tone is not utilized. If you believe you have spotted a funnel cloud, call 911 immediately. At that time, a weather spotter will be assigned to the area to confirm the sighting, and the siren will be activated.
Note: A steady tone may change in volume as the siren rotates to and away from the listener as the sirens are mounted on rotating platforms.
In the event of activation of either of these warning signals, residents should move to a place of safety and monitor radio and television stations for additional information including the danger has passed. Please note that there is no siren activation to indicate the danger has passed.
Note: The wavering tone will rapidly change as the siren rotates. The steady tone should not be mistaken with the wavering tone. If you hear a wavering siren tone lasting three to five minutes, this is the attack warning signal. The attack warning signal means that an actual attack or missile launch against the United States has been detected and that protective action should be taken immediately. Per federal guidance, "this signal will be used for no other purpose and will have no other meaning."
The outdoor warning system is tested monthly in accordance with State and Federal regulations. During this test, the sirens are activated for a brief period of time on the first Tuesday of each month, shortly after 10 a.m. To ensure the safety of Hanover Park residents, the Village maintains a siren monitoring system that exceeds State and Federal requirements. This system tests the ability of each siren to respond to an activation command. The monitoring system checks each siren daily to ensure the siren is operating properly, without actually activating the siren.
Vehicles are impounded for various reasons under village ordinance. The most common reason is from an arrest of a driver. The arresting officer will issue a form called Notice of Seizure to the driver which informs the driver why the vehicle was seized. A hold is placed on the vehicle until the penalty is paid. After a seizure occurs, the procedure to get it back is for the owner to come to the front desk of the Police Department and pay $500 to the clerk. The clerk will issue a receipt to the owner and notify the tow company that the hold is lifted. The owner will then have to go the respective tow company (Arties Towing, Redmon's Towing or Bloomingdale Towing) to get their vehicle. The owner is responsible for paying the tow company the towing and storage fee.
The owner of the vehicle can have a preliminary hearing for the impoundment within the first 24 hours. The owner will have to come to the front desk of the Police Department and tell the clerk that they want to have a hearing on the impoundment of the vehicle. The on-duty supervisor will conduct a preliminary hearing with the owner and determine whether the vehicle will continue to be impounded or not. If the owner is denied the return of the vehicle, the owner will then be contacted by the village in the form of a certified letter informing the owner when the hearing on the matter will take place. The owner can still obtain the vehicle back prior to having a hearing in front of the administrative hearing officer by paying the a $500 penalty and all towing and storage costs.
A hearing is held in front of a administrative hearing officer to determine whether the driver of the owner's vehicle was in violation of village ordinance or not. If the administrative hearing officer rules in favor of the village, the $500 penalty stands. If the hearing officer rules in favor of the driver, the $500 is returned to the owner.
Beginning May 1, 2014, the Village of Hanover Park began utilizing an adjudication process for the mediation of all parking and local ordinance tickets. If one is a resident of the Village and receives a parking ticket, on the ticket is a hearing date should you wish to be heard in regards to the violation. Hearings are held at the Village Hall, 2121 Lake Street, Room 214. Simply report on the date assigned and check in with the clerk. Please be advised that in accordance with Article XVIII Section 2-744(D)(4), if one is found liable at a hearing then a $100 court fee will be assessed on top of the initial fine of the ticket.
If one is a Non-Resident of the Village the individual may waive their appearance and submit an affidavit stating the facts or reasons for contesting the ticket. These forms may be obtained at the Police Department front desk. Please be advised that in accordance with Article XVIII Section 2-744(D)(4) if the Adjudicating Judge determines one is liable then a $100 court fee will be assessed on top of the initial fine of the ticket.
Hanover Park prohibits parking overnight on village streets. Overnight parking is allowed on certain streets throughout the village which are posted with signs.
If one has a computer, smart phone, iPad, or tablet then night parks can be self entered on the Night Parking page. Complete the information as requested. You will need a valid email address to complete the process, as residents will receive a confirmation email providing information and a confirmation number. Residents will need this confirmation in the event that a ticket is issued in error. In the event one does not have a computer or internet access we will be happy to help over the phone. Simply call 630-823-5500.
Except between the hours of 9 p.m. on each Sunday through Thursday until 7 a.m. of the following day, and except between the hours of 9 p.m. on Friday and on Saturday until 9 a.m. of the following day, no person shall stop, stand or park a vehicle on any sidewalk or parkway. At no time shall any portion of any parked vehicle extend into any roadway.
It shall be unlawful to park any vehicle on any public street in the village at any time within 24 hours after a snowfall of two inches or more has occurred, except on those streets where late night parking is permitted in section 62-11-1327(b), that within 24 hours after a snowfall of two or more inches vehicles shall be parked only on the side of the street on the day during which late night parking is permitted.
This is needed so the Public Works Department can efficiently and safely clear the roadways and allow the safe flow of traffic on the Village roadways. The snow removal of major roadways such as Lake Street, County Farm, Barrington Road and Irving Park are the jurisdiction of the state and/or county.
The Village of Hanover Park maintains three Metra parking lots with a combined 832 spaces. Parking lots are located on Lake Street, Ontarioville Road and Liberty Street. Parking regulations are enforced Monday through Saturday, 24 hours a day. Daily Fee parking is only available at the Lake Street and Ontarioville Road parking lots. The current daily fee rate is $1.75.
Monthly permits may be purchased online or in person at the Finance Department. Daily fee users can pay at the pay stations located at the west end of the train depot, pay online, or download the Passport Parking Application from the Apple App Store or Google Play. If you do not have a smartphone or internet connection, but want to pay for a daily fee by phone, dial 630-581-2445.
Speeding is a problem that plagues many communities including Hanover Park. As such, the Police Department works closely with the community to educate drivers and enforce speed laws in many areas of town. The police use a variety of enforcement techniques that include use of the speed trailer and selective enforcement by the patrol division. The Village of Hanover Park has posted speed limits that range from 15 to 45 miles per hour. These speeds are based on Traffic Engineering Surveys that take into consideration the roadway conditions, accident records, and the speed of drivers.
Drivers are required to know to drive at a safe speed; as defined by the Illinois Vehicle Code. In Hanover Park, the speed limit on all residential streets is 20 miles per hour. Questions should be directed to the Strategic Enforcement and Prevention Unit at 630-823-5481.
Learn about the requirements on our Stop / Yield Signs page.
The purpose of a traffic signal is to assign right-of-way to opposing movements of traffic at an intersection. As such, it may be necessary to install a traffic signal if the traffic volume increases and four-way stop signs do not lessen problems. However, improperly placed traffic signals can cause an increase in traffic accidents, particularly rear end collisions. Additionally, pedestrians can gain a false sense of security from crosswalks and red lights, which may result in an increase in pedestrian accidents. Before installing a traffic signal at an intersection, traffic engineers have to evaluate the following questions:
Traffic engineers use national standards to evaluate an intersection that may need a traffic signal. Properly placing traffic signals will decrease accidents and improve traffic flow. Questions should be directed to the Strategic Enforcement and Prevention Unit at 630-823-5481.
Speed bumps are not recognized by the State of Illinois as an official traffic control device, and as such the Village of Hanover Park does not use them on public streets. Additionally, they would hinder snow removal operations during the winter months. Questions should be directed to the Strategic Enforcement and Prevention Unit at 630-823-5481.
Parents who are concerned about the safety of their children sometimes request that the Village install "Children at Play" signs, believing that these signs will provide added protection to their children near roadways. Posting "Children at Play" signs in residential areas does not reduce vehicle speeds or pedestrian accidents. Most importantly, the use of these signs creates a false sense of security in both parents and children.
Of particular concern is that "Children at Play" signs may suggest to children that it is acceptable to play in Village streets, which could lead to devastating results. And, in the case of a vehicle/pedestrian accident, the pedestrian always loses. It is important to teach children to respect moving vehicles and how to be a safe pedestrian. Most importantly, children should not play in or near roadways. Questions should be directed to the Strategic Enforcement and Prevention Unit at 630-823-5481.
Crosswalks can either be "marked" with painted lines of white or yellow, or left "unmarked" at an intersection. The purpose of a "marked" crosswalk is to encourage pedestrians to use a particular crossing. Normally, crosswalks are "marked" at places where there is an abundance of pedestrian movement, at a signal, and where pedestrians cannot recognize a proper place to cross.
However, if "marked" crosswalks are not frequently used by pedestrians, then drivers tend to forget that they exist. As a result, accidents can occur when pedestrians rely on crosswalks to provide them with a safe barrier from traffic. It is important that pedestrians remain attentive and cautious of on-coming vehicles on a roadway before crossing a street, regardless of the presence, or lack of, a crosswalk. Questions should be directed to the Strategic Enforcement and Prevention Unit at 630-823-5481.
Upon receipt of a citizen concern about speeding vehicles, the police department first must determine if indeed there is a speeding problem. Determining if there is a problem is performed by the use of the speed trailer. The speed trailer is a radar unit housed within a trailer containing the posted speed limit and a display which shows the motorist the speed at which they are currently traveling. The speed trailer logs the speeds and calculates average speeds and vehicle counts. If data indicates that speeding is a problem, several methods of speed-reduction operations may be utilized.
Selective Enforcement is the distribution of police manpower to a target location. Police Officers are assigned to this location in patrol vehicles and will issue citations and/or warnings to drivers for speeding and other traffic violations. Officers must log time devoted and number of citations in each selective enforcement location. Unfortunately, there is no general solution to the problem of speeding traffic. Often times, the true problem stems mostly from drivers that live in the neighborhood. There will always be drivers that speed through residential a areas, and it is important for residents in a neighborhood to be aware of this issue. The best answer the Police Department may provide is that parents should always be conscientious of their children when playing near streets and intersections. Children should be educated on street safety and this should continually be reinforced.
Questions should be directed to the Strategic Enforcement and Prevention Unit at 630-823-5481.
No, the Village plows all the public residential and industrial park streets, but roads like Lake Street, Barrington Road and Irving Park Road are plowed by the State of Illinois, and roads like County Farm Road, Schick Road (east of County Farm), Army Trail, etc are plowed by DuPage County.
No, it is unlawful to park any vehicle on any public street in the village at any time within 24 hours after a snowfall of two inches or more has occurred, except on those streets where late night parking is permitted in section 62-11-1327(b) of the Village Code, that within 24 hours after a snowfall of two or more inches vehicles shall be parked only on the side of the street on the day during which late night parking is permitted. See Sec. 62-11-1323 of the Village Code.
Main streets (also known as “arterial streets”) are plowed first as they move the most traffic. In the event of a blizzard or a snow so large that crews cannot keep up, they will fall back and only plow the main roads until the snow ends. Secondary roads, like a residential street with relatively low traffic, will be plowed as part of the normal operation, but will be secondary to arterial streets.
Generally plowing will begin right after the snow begins and the roads become slippery. Operations will continue until the snow has stopped and the streets have been cleaned up.
No. Snow should be kept on the property onto which it fell. This would be in the yard or parkway. Pushing snow into the street can cause icing to occur, which can cause car accidents or flooding.
We encourage residents to shovel around the fire hydrants in front of their home. This is a benefit to you and your neighbors should the Fire Department need quick access to the hydrant. Try to clear at least a two-foot area of snow from around the hydrant.
Unfortunately, the nature of plowing with blades on the front of trucks requires that the snow go to the right of the vehicle to go off the roadway. There is no method to keep snow out of driveways that would not add days or even weeks to snow removal operations.
Cul-de-sacs are plowed by a contractor. Cul-de-sacs are the most difficult part of the community to keep clear due to the circular nature of the roadway and the small space available to put the snow. Please have patience with the process as it often takes a very long time. It is also very difficult not to disproportionately affect one home over other homes, but we make every effort to make sure that no one house gets disproportionately more snow in their driveway apron than others.
Yes, the Village will replace mailboxes that have been damaged through direct contact with a snow plow, if the original mailbox was installed in compliance with Village regulations. If your mailbox is hit, a temporary repair will be made so that you can continue to receive mail delivery. When winter ends and the ground thaws, final repairs will be made. If replacement of the mailbox or post is required, a standard metal size mailbox and 4x4 wood post will be installed. Contact the Public Works Department at 630.823.5700 immediately to report mailbox damage.