Sign-up for Paperless Billing

GO GREEN! SIGN UP FOR PAPERLESS BILLING

The Village of Hanover Park now offers Paperless Billing services, providing a convenient, paperless way to manage your water bill. Signing up is quick and easy! Follow the steps below to enroll in Paperless Billing and enjoy the benefits of receiving your bills directly via email.

Why Choose E-Billing?

  • Convenience: Access your bills anytime, anywhere from your email.
  • Eco-Friendly: Reduce paper waste by going digital. 
  • Timely Notifications: Receive reminders and avoid missed payments.

How do I sign-up?

Sign Up Through Your Utility Billing Customer Service Account

  1. Visit the Village of Hanover Park Utility Billing Customer Service Portal. 
  2. Sign in or create an account. 
  3. Once in your account, navigate to Billing at the top of the screen. 
  4. Navigate to Bill Deliver Method on the selection screen to the left.
  5. Select Yes and agree to the Terms and Conditions.
  6. Select Save my changes to start receiving your bills electronically.

For questions or assistance with signing up, please contact the Utility Billing Department at (630) 823-5799 or waterbilling@hpil.org.

Billing Cycles

Water bills are issued on the First of every month, with payment due 20 days after the billing date. A ten percent penalty is added to bills that remain unpaid after the due date. If a bill remains unpaid 34 days after the billing date, an additional $50 fee will be assessed and water service may be terminated.

Checks will not be accepted to satisfy accounts that remain unpaid 34 days after the billing date.

Water Turn On Procedures

New residents can come into Village Hall or fill out the Water Service Application Form, also available in Spanish and email it back to waterbilling@hpil.org with a copy of their state issued ID to sign for water service. If you are a new tenant or a landlord, you are required to complete the landlord/tenant agreement to establish service.

WATER SERVICE MOVE OUT PROCEDURES

As a Tenant, when moving out of your residence, please contact the Water Billing Department at 630-823-5799 to arrange for a final meter read. As a homeowner, when selling your property please contact the Finance Department at 630-823-5790 to start the real estate transfer stamp process. (72 HRS REQUIRED FOR ALL REAL ESTATE TRANSFER STAMP REQUESTS).